Responsible gambling policy

While the majority of people do gamble within their limits, for some, gambling can become a problem.

It may help you to remember the following:

  • gambling should be entertaining and not seen as a way of making money
  • avoid chasing losses
  • only gamble what you can afford to lose
  • keep track of the time and amount you spend gambling

If you want to have a break from gambling you can use our self-exclusion option by downloading and returning the self exclusion form, calling our fundraising team on 01937 844569, or emailing lottery@martinhouse.org.uk. On receipt, you will be excluded from all draws and from making any payment for a minimum of six months.

If you need to talk to someone about problem gambling then you can contact GamCare.

GamCare is the leading national provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. Their services are confidential and non-judgmental. GamCare can be contacted on their Freephone helpline on 0808 8020 133, or visit their website.

Legal information

Martin House Children’s Hospice Lottery is licensed and regulated by the Gambling Commission under the Gambling Act 2005. 

  • Non-Remote Operating Licence number: 000-028880-N-310376-011 
  • Martin House is licensed and regulated in Great Britain by the Gambling Commission under account number 28880.   
  •  Players must be 18 or over and reside in Great Britain. Please play responsibly. For advice and support, visit BeGambleAware.org. 
  • Licence variation confirmation (22 February 2023) states the licence remains valid unless surrendered, revoked, or otherwise invalidated. 


We are committed to running our lottery responsibly, transparently, and in line with all required regulations, including the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP).

 

Eligibility

  • Players must be 18 or over and live in Great Britain. 
  • Entries are not eligible for Gift Aid, in line with lottery legislation. 

Responsible Play

We are committed to promoting safe, responsible play and supporting anyone affected by gambling. 

If you need advice or support, please visit: 

  • gambleaware.org 
  • GamCare (0808 8020 133) 

If you wish to self-exclude from the Martin House Lottery, please contact our Lottery Team. Details are available in our Responsible Gambling Policy.

Key documents


Promoter

Martin House Children’s Hospice, Grove Road, Wetherby, LS23 6TX 

This lottery is a form of gambling. You must be 18 or over to play. Please play responsibly. 

Profits from the Martin House Weekly Lottery support hospice care for children, young people and their families across Yorkshire.

Email lottery@martinhouse.org.uk.

Complaints & Disputes

Our full complaints procedure is outlined in our Terms and Conditions. If a complaint cannot be resolved internally, it may be referred to the Independent Betting Adjudication Service (IBAS). 

Martin House Children’s Hospice is licensed and regulated by the Gambling Commission (Licence No. 000-028880-N-310376-011). 

Promoter: Martin House, Grove Road, Clifford, Wetherby, LS23 6TX. 

Registered Charity No. 517919 

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Responsible gambling policy
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