Individual Giving Welcome Calls Volunteer

This is a fundamental role supporting our Individual Giving Team by welcoming people who have started supporting us through our lottery or making a regular gift. These calls are a pivotal part of a supporter’s journey, and with the current expansion of our lottery and regular giving program.

The role includes:

  • making calls to members of the public who have recently begun supporting us
  • gathering information regarding their sign up experience
  • using Microsoft Office and Outlook (previous experience would be preferable)
  • use of a CRM (training will be given)
  • championing our core values and family-focused ethos to members of the public

Commitment

Minimum four hours a week (any day). Ideal/maximum 12 hours a week (any day).

Volunteer profile

  • organised
  • a flexible and positive approach
  • adaptability to the role’s requirements
  • personable when speaking with members of the public, staff, and other volunteers

Support you will receive and your involvement in our organisation

  • regular contact with the manager responsible for the area with which you will volunteer
  • you will gain valuable experience and understanding of the services we offer
  • you will be part of the work of a highly regarded UK charity
  • we will reimburse reasonable expenses
  • full training and supervision will be given as appropriate for the volunteering role
  • volunteers are invited to attend hospice-wide events which include other areas of our work
  • volunteers are invited to join the volunteer forum (more information available on request)
  • we ask all our volunteers to follow our policies and procedures
  • we will need you to complete documentation relating to the role

Due to the nature/location of this role, applicants will require a DBS check.

 Volunteers supporting on site must be fully vaccinated against COVID-19 (unless medically exempt) by Friday 1 April 2022 to be able to fulfil this role. We will require evidence of your vaccination status prior to commencement.

For further details and to apply, please contact our Volunteer Coordinator Heather Griffiths by email volunteering@martinhouse.org.uk or telephone 07827 447827.

Role details

Position:
Minimum four hours a week (any day).
Type:
Volunteer
Location:
Martin House – Income Generation Office

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