Hospice Reception Office Support Volunteer

This is a busy and incredibly rewarding position supporting the work of the hospice’s main reception office.

The role includes:

  • greeting and assisting visitors, answering telephone queries and redirecting calls
  • sorting incoming post and parcel deliveries, and collecting and franking outgoing post
  • shredding and laminating, and processing stationary requests
  • ad-hoc administration, including the use of basic Microsoft packages (Excel, Word and Outlook)
  • processing donations, cleaning and relabelling donation boxes, and printing sticky labels for retail
  • scanning, updating and saving documents relating to car usage
  • scanning and saving Covid-19 staff and volunteer test results
  • printing and reinforcing care sheets


Our reception volunteers support us during weekday mornings and/or afternoons.

Volunteer profile

  • organised
  • a flexible and positive approach
  • adaptability to the role’s requirements
  • personable when speaking with members of the public, staff, and other volunteers
  • being sensitive to providing support within a care environment

Support you will receive and your involvement in our organisation

  • regular contact with the manager responsible for the area with which you will volunteer
  • you will gain valuable experience and understanding of the services we offer
  • you will be part of the work of a highly regarded UK charity
  • we will reimburse reasonable expenses
  • full training and supervision will be given as appropriate for the volunteering role
  • volunteers are invited to attend hospice-wide events which include other areas of our work
  • volunteers are invited to join the Volunteer Forum (more information available on request)
  • we ask all our volunteers to follow our policies and procedures
  • we will need you to complete documentation relating to the role

Due to the nature/location of this role, applicants will require a DBS check.

Volunteers supporting on site must be fully vaccinated against COVID-19 (unless medically exempt) by Friday 1 April 2022 to be able to fulfil this role. We will require evidence of your vaccination status prior to commencement.

For further details and to apply, please contact our Volunteer Coordinator Heather Griffiths by email volunteering@martinhouse.org.uk or telephone 07827 447827.

Role details

Our reception volunteers support us during weekday mornings and/or afternoons.
Martin House

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