Martin House is taking all the necessary precautions in response to the Coronavirus pandemic and we continue to follow advice from Public Health England.

As a healthcare provider, we already follow the same infection control guidelines as any NHS hospital and we are doing everything we can to ensure the areas of our service that we are able to continue to deliver at this unprecedented time are done so in a safe and responsible way.

We also want to ensure that all families using our services, including home services, are kept well-informed and updated regularly, so we have a dedicated team who are monitoring the situation on a daily basis.

Planned stays
From March we will be offering planned short breaks. To ensure that those in the building can socially-distance, we’re limiting the number of people that can stay; we’d prefer children to visit on their own but can allow one adult to stay. At the moment, we are unable to allow siblings or more than one parent to attend. To allow us to deep clean the whole hospice between stays, we’re now taking bookings in set blocks of Monday to Thursday or Friday to Sunday.

Outreach at home
We know that some of you would prefer care at home during the lockdown period. Whilst we’re unable to offer our usual care in the hospice, more of our Care Team can offer care at home. Our team can bring activities to do at home, and will be happy to work with siblings too.

We are continuing to provide urgent symptom control, end of life care and stays in our cooled bedrooms.

To find out more about changes to our care during COVID-19, you can read our information leaflet here

What is Coronavirus (COVID-19)?
Coronavirus is the name given to a large group of different types of viruses that cause respiratory symptoms, ranging from mild to severe symptoms. This new virus was first discovered last year and was named 2019 Novel Coronavirus or COVID-19 for short.
What are the symptoms of Coronavirus?
The signs and symptoms of Coronavirus are a loss of taste or smell, a temperature above 37.8 ºC or a new continuous cough. 
How is Martin House minimising the risk of spreading the virus?
As a healthcare provider we already follow the same infection control guidelines as any NHS hospital but our pandemic preparation and response team have put in place the following measures:
  • Following all Public Health England guidance on self-isolation, as of 16/03/20, anyone developing symptoms consistent with Coronavirus should self-isolate for 14 days. If at least one person in a household is presenting with symptoms, the whole household should self-isolate for 14 days. For those who live alone, government guidelines advise to self-isolate for 7 days. 
  • Increased information and instructions for all staff, volunteers and visitors on Public Health England hand hygiene guidance from the point of arrival in the hospice.
  • Clear instruction of how and when to carry out hand hygiene.
  • Only staff essential to running the hospice to be in the hospice - all non-essential meetings to be held off-site.
  • Clear guidance to staff and volunteers about self-isolation guidance after travel or contact. Staff or volunteers are aware of our latest guidance on this. We have suspended all volunteering in the hospice, and we have asked all 'at risk' charity shop volunteers to stay at home and self-isolate in line with government guidelines. 
I have a visit coming up at the hospice or a visit from Martin House - will this still go ahead?

From March we will be offering short planned stays. To find out more click here. To make a booking please email 

We are continuing to provide urgent symptom control, end of life care and stays in our cooled bedrooms at present. We will be speaking with families directly who need these areas of our care and asking a few questions to clarify if you, or anyone in your family, is developing symptoms.
Will there be children with Coronavirus admitted to the hospice?

We can admit those with a suspected or confirmed Coronavirus infection dependent on the result of a detailed risk assessment undertaken by the multi disciplinary team here.
What can I do on a daily basis to reduce the chances of catching Coronavirus?
Advice from Public Health England (PHE) focuses on the following measures:
  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and warm water.
  • PHE recommends people wash their hands for the full duration of the song "Happy Birthday" sung twice (20 seconds).
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
  • Avoid touching eyes, nose and mouth. Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
  • Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention by calling NHS 111.
What if the pandemic gets worse? Will the hospice be able to run?
We are remaining extremely vigilant and the situation remains unpredictable. Our service continues to operate as above, and we are still providing urgent symptom control and end of life care. We are focusing on contingency plans for responding to a range of potential scenarios and will update you regularly.
Who can I contact if I am worried about this?
If you have any questions about your support from Martin House, please contact our care team by calling 01937 844836 ask to speak to a care team leader. For any questions about symptoms please contact NHS 111.
Useful links