Supporter Care Manager

Closing Date: 06/08/2021

Salary: £27,003-£31,736
Hours of work: 35 hours
Contract type: Full

About Martin House
Martin House has been caring for babies, children and young people with life-limiting conditions from West, North and East Yorkshire for more than 30 years. Every year we care for more than 420 families at our hospice in Boston Spa, in hospitals and in their own homes. We also support more than 150 bereaved families each year.

We have a fantastic opportunity for a Supporter Care Manager to join our well team.  With strong management experience, you will be able to lead the database team of 2, providing vital database management and insight to support our fundraising strategy.

Your key responsibility will be managing, developing and maintaining the charity’s supporter CRM database and related applications, you will be experienced in establishing processes, and training and developing the team so they can help the fundraising group deliver.

This role plays a vital role in developing and maintaining robust processes and policies to ensure data integrity and ensures that our data and database are managed effectively, securely and as efficiently as possible.
Our ideal candidate will
  • Be dedicated, compassionate, work in collaboration, be open, honest, flexible, caring and deliver high standards in everything you do.
  • Want to work in a well-established, award winning hospice, working as part of the multidisciplinary team to support the children, young people and their families from the time of their referral through to end of life care.
  • Proven experience of managing a database function, ideally in a fundraising environment.
  • Strong team management experience - used to working with staff to deliver outcomes.
  • Confident in operational planning and delivery. Developing workflows, processes and schedules.
  • Skilled in establishing new processes and ways or working to manage multiple requests.
  • Setting and managing the delivery of services to supporters and working with a framework.
  • Confident in delivering training and coaching to a team .
  • Used to Investigating, evaluating and implementing database and insight solutions which support wider organisational goals and promote effective and efficient ways of working.
  • Experienced in database management and development, Software Development; a broad understanding of software development tools and techniques.
Our Benefits include
  • 32 days annual leave plus statutory holidays,
  • Recognition of NHS pension scheme for candidates who are currently in the scheme (alternative stakeholder pension also offered).
  • Free parking
  • Occupational sick pay, matching NHS Terms and conditions
  • Employee Assistance Programme
If you want to be part of an exciting new journey within the Charity and are seeking a new challenge we would love to hear from you…

Please complete an application form, referring to the Job Description and Person Specification or for further information contact Chris Bennett, Individual Giving Manager,  by email or by telephone on 07827 505455

The closing date for applications is midday on Friday 6th August 2021 and applications should be emailed to Interviews will take place on Wednesday 18th August 2021.  If you have not heard from us by Friday 13th August please assume your application has been unsuccessful on this occasion.

Supporting Files

Job Description
Application Form (Word)
Application Form (PDF)
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