Care Quality Commission Report

15 September 2016
Following a comprehensive inspection the Care Quality Commission (CQC) has rated services at Martin House Children’s Hospice as ‘Good’ overall in its report. In the individual ratings, Martin House received ‘Outstanding’ in the ‘Caring’ category, ‘Good’ in ‘Effectiveness’, ‘Responsiveness’ and ‘Well-led’ categories and ‘Requires improvement’ in the ‘Safe’ category. Overall, the report is extremely positive about the services provided by Martin House.
Chief Executive Angela Monaghan says “We are very pleased and proud that the hard work and commitment of all of our staff and volunteers has been reflected in the overall rating of the CQC and the report acknowledges how dedicated, caring and compassionate our team is. Our values include being child and family focused, delivering high standards in everything we do and being dedicated, compassionate and caring and the report has acknowledged all of these.  To have been assessed as ‘Outstanding’ in providing caring services is a fantastic achievement.
The ‘Caring’ domain rates how well children, young people and families are treated with compassion, kindness, dignity and respect.  We know that the care we provide is so important to families and ‘caring’ is one of the things we pride ourselves on doing well at Martin House.”
The CQC noted that “we spoke with families who all had nothing but the highest praise and described the hospice as an exceptionally caring service for their children and their siblings.”  The CQC also highlighted that “it was highly evident from our observations throughout the inspection that all the staff at the hospice treated all children, young adults and their families with the utmost dignity, respect kindness and compassion.”
Angela continues “Disappointingly, CQC found that “people were not always protected against the risks associated with medicines, because appropriate arrangements to manage medicines were not always in place.” This was in relation to completion of drug charts and, unfortunately, on the day of the inspection, we did not fully meet the strict requirements set out in our own medicines management policy and procedures.
Within 48 hours of the inspection we had addressed the issues raised and we have put in place measures to ensure that we continue to meet these requirements. We would like to reassure everyone involved with Martin House that safety is our highest priority and that we are operating safely.  We are committed to continuous learning and improvement and welcome the CQC’s findings. Our families have told us that they feel safe and this is also evidenced in the report.”
The CQC reported “feedback from young adults and families we spoke with described the service as outstanding and extremely caring.  Families told us that they had every confidence their child was safe whilst in the care of the staff and the hospice environment.”
Our ratings are now on our website, with a link to the full report on the CQC website. Families with questions regarding the report can speak to Sheila O’Leary, Director of Care.